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Brittany Hodak to Keynote DMA Conference in San Antonio
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Brittany Hodak is an award-winning author, entrepreneur, and customer experience expert who helps businesses turn customers into superfans. Her SUPER Model™ framework has empowered thousands of organizations’ employees to transform customers’ apathy into advocacy.
When her debut book, Creating Superfans, was released, Forbes declared: “If you have customers, you need this book. Period.” A recognized authority on customer experience, Brittany has authored more than 350 articles for top media outlets, including Success, Adweek, and Inc.
Brittany’s high-energy keynotes blend research-backed insights, compelling storytelling, and real-world applications to inspire attendees at every level of an organization to leverage customer experience as their ultimate competitive advantage.
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Chain Reaction: What 1M Reviews Reveal About the Future of Casual Dining
Visits to chain dining establishments are generally on the decline, so how are some restaurants thriving while others are being forced to close their doors? Which factors make one chain beloved? And which factors leave other chains doomed to irrelevance?
These aren’t always simple questions to answer, but a new report offers valuable insight.
Chatmeter recently analyzed over 1 million customer reviews across 10 of the largest dining chains to find out what customers are looking for in 2025 when deciding where to eat. Restaurants examined included major chains like Outback Steakhouse, Red Robin, TGI Fridays, Applebee’s, Olive Garden and Chili’s.
The chains were given a rank for customer experience, value and menu. Below you’ll find a brief summary of the report.
Rankings Customer Experience1.) Outback Steakhouse 2.) Red Robin 3.) TGI Fridays 4.) Applebee’s 5.) Olive Garden 6.) Texas Roadhouse 7.) Chili’s 8.) Cracker Barrel 9.) The Cheesecake Factory 10.) Buffalo Wild Wings
Technology upgrades and operational improvements have helped some restaurant chains, like Outback and Chili’s, drive higher customer satisfaction. On the other hand, many chains currently find themselves struggling to deliver positive in-person experiences with staff and service.
Menu1.) The Cheesecake Factory 2.) Olive Garden 3.) Red Robin 4.) Chili’s 5.) Outback Steakhouse 6.) TGI Fridays 7.) Texas Roadhouse 8.) Applebee’s 9.) Cracker Barrel 10.) Buffalo Wild Wings
Menu updates helped chains like TGI Fridays, Olive Garden and The Cheesecake Factory, earn high marks and garner positive guest feedback. Nostalgic dishes, like Olive Garden’s Chicken Marsala, have been crowd favorites of late.
Value1.) Chili’s 2.) Applebee’s 3.) Texas Roadhouse 4.) Olive Garden 5.) Cracker Barrel 6.) Red Robin 7.) Outback Steakhouse 8.) TGI Fridays 9.) The Cheesecake Factory 10.) Buffalo Wild Wings
Somewhat surprisingly, value isn’t a major priority to many restaurant diners, with mentions of value dropping by 18% in 2025, indicating that other aspects of casual dining are being prioritized.
Deals and promos, such as Chili’s “3 for Me” meal, have positive value perception among customers but price increases have contributed to negative sentiment for certain chains. Portion sizes play a large role in customers’ perception of value, as many comment on portions being too large or too small.
Current Keys to Restaurant Success Customer experience, menu and value are all important, yet it’s not easy to ascend to the top in any of those categories. Chain restaurants like The Cheesecake Factory may find success with their menu but struggle with experience and value. So, what’s the key? Milos Eric, general manager at OysterLink, shared his input with The Food Institute.
According to Eric, guests want value, simplicity and flexibility. They’re looking for deals that save money and also expect it to be easy when ordering online or getting take-out. Strong brands tend to stay focused on simplifying the menu, making takeout easier, and investing in staff.
“Struggling brands tend to react to inflation and rising cost of living poorly: they rely on deep 60–70% discounts, overcomplicate operations, and don’t work on employee retention,” Eric said. His pick for the chain that’s been most successful of late? Olive Garden.
“They were expected to struggle after a rough start to the year, but they turned things around fast,” Eric said of the Italian chain. “Their same-store sales jumped nearly 7% by Q4, thanks to smart promotions, more convenient takeout and delivery, and keeping operations tight.” Food Institute Focus
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Put Asian-Style Appetizers on the Menu
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For Domino’s, Pizza has Become a Problem
Since Domino’s went public in July 2004, including dividends the stock has returned an impressive 7,768%. As Carbon Finance pointed out, Domino’s stock has outperformed that of Alphabet (the owner of Google), which had its IPO roughly a month later.
But the gains have not necessarily been consistent. Domino’s stock struggled out of the gate: its IPO was largely a disappointment, and by the end of 2009 had returned 11% total over more than five years. At the beginning of 2010, however, Patrick Doyle was named the company’s new chief executive officer – and both the business and the stock off.
An innovative marketing campaign in which Domino’s advertised the fact that its pizza was not that good successfully changed the company’s brand image. Domino’s pivoted quickly to the smartphone age, driving more revenue (and upsells) through its app. The company went from losing market share to gaining it.
Thanks to the franchise model – in which incremental revenues are hugely profitable, since they bear relatively minimal added cost – profits soared. Adjusted earnings per share in 2009 were 87 cents; ten years later, the figure was nearly $10. Per calculations by CNBC, among stocks that ended the decade with a market capitalization of $10 billion or more, Domino’s was the second-best stock in the entire market, with a total return of 3,753%.
But with the turnaround pretty much complete, this decade has been more difficult. Domino’s stock has returned 72% since the end of 2019, but that figure still lags the Standard & Poor’s 500. More worrisome is the fact that the stock still trades below highs reached back in late 2021.
Has Pizza Peaked?The irony is that there doesn’t seem to be anything wrong with Domino’s itself. On the second quarter earnings call last week, CEO Russell Weiner noted that over the last ten years, Domino’s has taken about a point of market share every single year. Figures from publicly-traded competitors seem to confirm that argument: in 2024, for instance, Domino’s US same-store sales rose 3.2%, while North American sales for Papa John’s dropped 4% and Pizza Hut was off 3%.
The problem, instead, might be the pizza market itself.
The cause for concern here is quite obvious: the rise of third-party delivery platforms. As we noted last month, Instacart, DoorDash, and Uber Eats are growing at impressive rates. They now offer delivery of essentially the entire restaurant industry to essentially the entire country, creating competition for pizza that basically didn’t exist a decade ago.
Domino’s now has joined both Uber and DoorDash. But even that decision highlights the shift in power. As Weiner noted on the call last week, Domino’s owns nearly a quarter of the pizza market. Yet even with that size, it has to join the platforms that are threatening its dominance in pizza — dominance that historically translated to a huge share of the delivery market more broadly.
Indeed, even while Domino’s is taking market share, the market clearly has stagnated. Based on the three major chains’ outlooks for this year, Domino’s should probably grow same-store sales about 7% total over a four-year stretch. That’s growth below inflation; meanwhile, both Papa John’s and Pizza Hut will see same-store sales decline over that stretch.
A Lukewarm ForecastTo be sure, macroeconomic factors are likely somewhat at play. Domino’s has repeatedly called out weakness in its lower-income cohorts (though it did see a rebound in that group during the second quarter). But competition clearly is a concern among investors.
In the Q&A of the second quarter call, analyst David Palmer of Evercore ISI got right to the point. He noted that Domino’s sales had benefited of late from the agreements with DoorDash and Uber Eats, as well as a successful launch of stuffed crust pizza in the first quarter. As Palmer put it, “people have this feeling that we’re entering a really a golden year for Domino’s, and it’s going to be tough for you to keep a 3% plus [same-store sales growth figure] going longer term after this time period.”
It’s a stunning change for investors to worry that Domino’s might not be able to grow sales 3% a year. This is a business that across the entire 2010s posted average annual same-store sales growth of nearly seven percent. The success of the turnaround was a factor then; a more difficult macro environment is an issue now. But those external trends alone don’t appear to explain the sharp deceleration in growth.
Competition is a factor, and that’s not just a U.S. problem: there are six publicly traded international Domino’s franchisors, and on average those stocks have fallen 4% over the last three years. In markets ranging from India to Turkey to Australia to the U.S. the pizza market has slowed down. Investors see it, and Wall Street sees it: on the call, one analyst even asked if Domino’s might move more aggressively into the fast-growing chicken category.
In that sense, the fact that Domino’s stock has traded sideways over the last few years is in fact something of a win; Papa John’s shares have fallen 64% since the start of 2022. Domino’s stock has only avoided the same fate with market share gains and impressive execution. But the challenges in pizza are large enough that, going forward, investors worry that even impressive execution won’t be enough. Food Institute Focus
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Connecting foodservice manufacturers and distributors with the resources they need to succeed. Find education, professional development and community. Reach out for industry-leading strategy plus execution. Locate exactly the niche talent you need. Click for more info.
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Investors See Long-Term Risk for Fast-Casual Chains
It has been an ugly set of earnings for fast-casual restaurant chains. Over the last four weeks, Chipotle, Cava, Shake Shack, Sweetgreen, and Midwestern chain Portillo’s all have reported earnings for the second quarter. In the trading session immediately after the earnings release, the best performer of the five was Chipotle, whose stock plunged 13%. Sweetgreen and Portillo’s saw 23% wipeouts; Cava fell 17% and Shake Shack 15%.
The declines are notable for a few reasons. First, they’re not really supposed to happen. At this point, Wall Street firms and institutional investors have access to tremendous amounts of data on store traffic and even spending. Yet, across the board, analyst and investor projections were off. The gap was most notable at Cava, where the consensus estimate for same-restaurant sales was 6.1%, four full percentage points better than the company’s actual results.
The second is that, while the external environment is difficult, the rest of the sector held up reasonably well. The 15 most valuable publicly traded restaurant companies outside fast casual on average are basically flat over the past month; no other major peer has declined even 6% over that period.
For restaurants as a whole, investors expected a reasonably difficult quarter; but even in that context fast casual names disappointed.
Fast-Casual Chains Face Profit PressureFor both Portillo’s and Sweetgreen the problem in large part is that investors simply don’t quite trust those businesses yet. There’s still some debate as to whether Sweetgreen can take $16 salads into the heartland, or whether Portillo’s can expand off its loyal Midwestern base. Weak earnings tipped the scales in both cases to skeptics.
Until this month, Chipotle and Cava – seen by many investors as “the next Chipotle — had received more trust. As we noted in April, Chipotle’s first quarter results too looked soft, but at the time investors were willing to stay patient. Quite clearly, that has changed. Chipotle stock now is down more than one-third from mid-2024 highs; Cava, a high-flyer since its June 2023 initial public offering, has plunged by more than 50% just since December.
Those reactions suggest investors are worried about much more than just short- to mid-term macroeconomic weakness. The focus has now turned to the restaurant-level profit margins and ultimate footprint that will drive earnings and stock prices over the long term.
Given Chipotle’s dominance in the space – it’s still worth about four times as much as Cava, Shake Shack, and Sweetgreen combined – and Cava’s importance to sector growth (it plans about 600 new restaurants over the next six-plus years), those concerns are about the industry as a whole, rather than just a few companies.
And those concerns do seem to have some validity. It doesn’t take long on social media to hear complaints about how much pricing fast-casual restaurants have taken over the past five years. At the same time, inflation in food remains volatile. Labor costs, in part due to state-level minimum wage increases, continue to rise. Tariffs are increasing newbuild costs, which at some point could constrain unit growth.
If price increases have to slow because consumers simply aren’t paying $20 for a Chipotle lunch, then restaurant-level and ultimately corporate-level profit margins are at a ceiling.
Fast Casual’s Investor Honeymoon is OverThe traffic figures for the last quarter – flat for Cava despite the newness of its fleet, -5% for Chipotle, and -0.7% at Shake Shack – suggest consumers already are responding to pricing.
On his company’s post-earnings call, Chipotle CEO Scott Boatwright argued that the weak visitation was mostly driven by the economic environment, arguing that some customers were being lost to $5 meal deals from quick-service rivals like McDonald’s. Cava executives pointed to more idiosyncratic factors, including lapping the June 2024 addition of steak to the menu and declines at some 2024 openings which posted unexpectedly strong initial results (and thus difficult year-prior comparisons in 2025).
The post-earnings declines in sector stocks – which in all cases have continued since earnings, if more modestly – suggests that right now the market doesn’t quite believe those explanations. Given how volatile the environment of the past five years has been – a pandemic, supply chain problems, a quick spike in inflation, political upheaval and change – investors generally have been willing to take the long view and look past problems perceived as short-term issues.
Again, that was precisely the reaction to Chipotle’s first quarter, which while soft was actually better than the numbers from Q2. The same patience has been granted to other players in the space, notably McDonald’s. This quarter, however, the reaction was very different.
And that reaction is worth noting, both because of its size and its focus on just the fast casual portion of the broader restaurant space. Even before these earnings reports, investors knew the macroeconomic environment was difficult. The stampede away from fast-casual names strongly implies that over the last few weeks, they learned something new about the industry – and didn’t like it. Food Institute Focus
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Store News:
McDonald’s will test a line of premium drinks under
the CosMc’s banner at hundreds of restaurants in Sept. The drink
selection will include creamy vanilla cold brews, tropic refreshers, and other
brightly colored iced drinks, reported Restaurant Business. Full
Story
Taco Cabana unveiled a new restaurant prototype, TC
3.0, which is designed to enhance speed, operational flow, and digital order
integration. The Spring, Texas-based location features a walk-up pickup window,
a double drive-thru lane, and a dedicated order-holding space for digital and
catering pickups, reported NRN. Full
Story
Starbucks plans to give all North American salaried
workers a 2% raise. The company had previously asked executives to keep costs
under control to help pay for upgrades at the chain, reported Reuters
via MSN. Full Story
Andy’s Frozen Custard is launching a new drink
category: Andy’s Soda Shoppe, a retro-inspired menu full of fizzy fun,
nostalgic flavors, and custard-infused sips. The first featured drink is the
Cherry Limeade, a blend of Sprite, cherries, key lime syrup, and Andy’s
signature vanilla frozen custard, reported QSR. Full
Story
Wendy's and the Netflix show Wednesday
are launching the Meal of Misfortune, an LTO featuring the "Dips of
Dread," four inferno-inspired mystery sauces, paired with "Rest in
10-Piece" Nuggets, small "Cursed & Crispy" Fries, and a
small "Raven's Blood" Frosty. Full
Story
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Store
News (continued):
Crumbl is the latest chain to jump on the Dubai chocolate trend, recently launching an LTO brownie featuring the popular flavor. The hashtag #DubaiChocolate garnered nearly 14 billion views on TikTok from Jan. to March 2025 alone, according to WGSN, reported NRN. Full Story
Denny's has been clinging to value-focused promotions to stay afloat within a 'choppy' environment. The family-dining chain is continuing to push low-priced offers for price-sensitive consumers. It also has high hopes for a new loyalty program, reported Restaurant Business. Full Story
Habit Burger & Grill will open its second restaurant in Santa Rosa, Calif. on Aug. 13. The location will offer dine-in, takeout, and delivery via the brand’s mobile app and website, reported QSR. Full Story
Fast-casual chain Pokeworks is aiming to grow its presence in existing markets, while also awarding new territories to qualified entrepreneurs to drive expansion into key markets nationwide this year. So far, the brand has opened six new locations in 2025 and signed new multi-unit development deals, with 10 more stores slated to open by year's end. Full Story
Global investment firm L Catterton announced it acquired Kisshokichi, the world's largest Kobe beef restaurant chain. L Catterton will partner Kisshokichi to accelerate its expansion. Full Story
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It's Time to Hire Mr. Clean Professional
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Store
News (continued):
Smalls Sliders signed its first development agreement in Tenn. The multi-unit deal will bring four Cans, its signature shipping containers that serve a simplified menu, including cheeseburger sliders, seasoned waffle fries, and hand-spun milkshakes, to the Knoxville metro region, reported QSR. Full Story
Wingstop is already seeing returns on its new tech platform, which is currently operating in 1,000 locations and has contributed to a 28.7% YoY increase in same-store sales. CEO Michael Skipworth noted that more consumers are placing third-party delivery orders from these stores now that they’re eligible for the “under 30 minutes” category, reported NRN. Full Story
Yum Brands knows which flavors it will pursue for beverage innovation years in advance because of two factors. According to CMO Ken Muench, fast food is near the end of the cultural adoption cycle for most flavor trends, so the brand chases flavors that are well-known but still on the upswing. Secondly, Yum has a 35-person unit called Collider Labs that monitors consumer trends across major markets in real time, reported Restaurant Dive. Full Story
GoTo Foods announced the global debut of Moe's Casa Mexicana, a concept born from Moe's Southwest Grill, alongside a major 45-unit master franchise agreement in India with Unify Foodworks. With 60% of its development pipeline now focused outside the U.S., GoTo aims to leverage its centralized capabilities to unlock long-term global growth. Full Story
Sandwich chain Quiznos is back in the news with new CEO Neet Patel, endeavoring to revive the business by reframing the franchisee model. “The number one priority for me is franchisee profitability – growing unit-level margins and ensuring that franchisees can continue to invest in the system and also attract new franchisees who want to invest in the brand,” Patel told QSR. Full Story
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Executives on the Move:
Texas Roadhouse’s board of directors promoted
Lloyd Paul Marshall to the position of chief growth officer. Marshall has
over three decades of restaurant experience and joined the company in 1997 as
managing partner in Killeen, Texas, reported Restaurant Dive. Full
Story
Brinker International CEO Kevin Hochman will
step in as interim CEO of Maggiano’s Little Italy. Hochman successfully
embarked on a turnaround for Chili’s three years ago, and many of the concepts
used to propel that brand will be used at Maggiano’s, reported Restaurant
Business. Full
Story
CEO Rob Lynch said Shake Shack should embrace
a more aggressive marketing strategy to set it apart from other QSR burger
chains. The brand’s same-store sales rose 1.8% in Q2 2025, driven by a shifting
order mix and increased prices, but partly offset by a decrease in traffic,
according to the company’s Q2 shareholder letter, reported Restaurant Dive. Full
Story
Everbowl founder Jeff Fenster has guided the
acai bowl chain’s growth via creative solutions for every challenge that’s
arisen. For example, when Fenster grew frustrated with the cost and cumbersome
pace of new unit construction, he launched his own construction company,
WeBuild, to help streamline the build-out of new Everbowl units, reported NRN.
Full
Story
Noodles & Company promoted its COO and president,
Joe Christina, to CEO. Christina will replace Drew Madsen, who led the
brand’s sweeping menu overhaul, reported Restaurant Dive. Full
Story
Bloomin’ Brands is making a slew of leadership
changes as it looks to revive its business, particularly the struggling Outback
Steakhouse. The Tampa-based company announced a new CFO, human resources
chief, and analytics leader, among other changes, reported Restaurant
Business. Full
Story
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Customers in a Square Loyalty program visit a restaurant 57% more often, according to global Square Loyalty 2022 data. Learn More
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Executives on the Move (cont.): Smashburger announced the promotion of Jim
Sullivan to CEO. Sullivan, who has served as president since Feb., will
spearhead strategy and oversee all operations of the business, with a focus on
brand positioning and a return to category leadership and growth through
franchising and non-traditional unit expansion. Full
Story
Topgolf CEO Artie Starrs resigned this week to
accept a role at an undisclosed company, delaying the brand’s spinoff from
parent Topgolf Callaway Brands until sometime next year. Starrs, a
former Pizza Hut executive, will remain with the company through Sept.
“to assist with an orderly transition,” the company said, reported Restaurant
Business. Full
Story
Tacodeli CEO Peter Gaudreau knows what growth
looks like. The industry veteran helped Snooze A.M. Eatery rise from eight to
34 locations in five years and helped Freebirds Burrito rank as one of the
fastest-growing concepts in 2011. Now, Gaudreau aims to double the 15-unit Mexican
brand’s store count over the next three years, reported QSR. Full
Story
KFC US hired Tiffany Furman as its chief
growth officer. Furman joins the chain from The Habit Burger & Grill,
where she helped oversee the brand’s transformation after its acquisition by Yum,
reported Restaurant Dive. Full
Story
Starbird named Maria Rivera as its new CEO.
The founder of the premium fast-food chain, Aaron Noveshen, will chair the
board as it prepares for its national expansion, reported Restaurant
Business. Full
Story
Wendy’s appointed Pete Suerken as president of
U.S. operations. Suerken will succeed Abigail Pringle, who left the company to
pursue other opportunities after working at the QSR chain for 23 years and
serving in the position for one year. Full Story
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Hybrid isn’t about splitting an event in half. It’s about expanding the event’s reach and resilience. If budget, travel, or timing make full in-person events unrealistic, that doesn’t mean we need to pull back on ambition. With thoughtful design and clear intent, we can deliver a hybrid experience that feels dynamic, connected, and brand-aligned. Because today, it’s not all or nothing—and that’s where hybrid shines.
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How AI is Transforming Food Supply Chains
The impact of AI on supply chains is immeasurable. For starters, food and beverage companies are seeing strong results from predictive maintenance systems powered by machine learning.
“For manufacturers, that’s not a nice-to-have – it’s operational insurance,” said Dag Calafell, director of technology innovation at MCA Connect. “Every minute a machine is down means money lost – and if your factory can’t warn you before it fails, it already has.”
In 2025, machine learning and automation solutions have inspired companies to rethink standard operating procedures. Computer vision catches quality defects at line speeds. Vision systems detect contamination, packaging errors, and label mistakes … and the list goes on.
“Industry research shows consistent results. Food manufacturers using AI quality control report fifteen to thirty percent better defect detection,” Daryl Edwards, the founder of Agent Impact, told The Food Institute. “Plants with predictive maintenance reduce unplanned downtime by twenty to forty percent. The pattern repeats everywhere.”
For companies that know how to use it, AI is already a game-changer.
“We’re moving to autonomous supply chain AI agents that manage orders, coordinate logistics, and optimize inventory. That’s not science fiction,” said Wyatt Mayham, of Northwest AI Consulting.
Yet, for many smaller and medium-sized businesses, AI still feels out of reach. After all, if a system makes a high-stakes recommendation but can’t explain its reasoning, it’s hard for managers to trust it. As Mayham noted, there’s also vendor overload these days, with a flood of AI-related startups promising a huge ROI; sorting out what’s real versus what’s hype requires valuable time that most operators simply don’t have.
So, while the potential of AI appears boundless, adoption of the technology remains uneven.
The Best Use Cases for AIInstead of relying on handheld computers, retailers and food logistics companies are using smart data capture software on a mix of mobile devices, wearables, robots, fixed cameras, and drones to transform workflows across the supply chain.
“These systems go far beyond just reading barcodes,” noted Jessica Grisolia, director of retail solutions at Scandit. “Leveraging machine learning and AI, they interpret context, detect the intended target among multiple codes, work in difficult conditions like low light, and offer tailored user guidance via augmented reality overlays.”
Experts say AI can be especially impactful on the following elements of business:
Forecasting. The best predictive models aren’t just relying on past sales, they’re pulling in real-world variables like weather, promotions, and even local events, Mayham said. By considering those factors, businesses are benefiting from tighter inventory planning and less spoilage.
Warehouse automation. “We’re seeing warehouse management systems that do more than track bins,” Mayham said. “These tools now optimize inventory placement based on real-time demand signals, and coordinate with autonomous mobile robots to handle picking and packing. Everything moves faster, with fewer errors.”
Routing. AI is now being used to reroute deliveries on the fly. These systems respond to real-time traffic, along with last-minute order changes to optimize across fuel, timing, and driver hours all at once. Quality control. Computer vision is being used on production lines to catch defects with over 99% accuracy, Mayham said. That improves both safety and consistency without slowing down a line.
AI in ActionGrocery giant Kroger has adopted tools from Shelf Engine and Afresh to manage fresh inventory, and has seen a roughly 25% drop in food waste as a result. Nestlé is using AI-powered visual inspection in its factories to catch product inconsistencies.
“One European grocer lifted revenue by two percent in six months – a significant jump in a low-margin industry – by combining fixed cameras and mobile devices to improve on-shelf availability,” Grisolia said. “Out-of-stocks were fixed before customers noticed.”
AI can be especially helpful with recalls.
“AI is being combined with blockchain tech to track goods at the batch level,” Mayham noted. “If there’s a contamination event, you can pinpoint the issue to a specific supplier or facility instead of recalling entire product lines.”
By using AI, businesses can train models on far more data sets than in the past.
“Large language models can read and contextualize structured data, like sensor outputs,” said Alex Sandoval, the CEO of Allie.AI, “to see how machines are performing, and unstructured inputs, like operator comments, and manuals … to show how operators responded historically. Reinforcement learning helps improve these models over time.”
An Eye Toward the FutureAI has already proven to be a game-changer in the business world – but only when applied with purpose.
“The companies seeing real impact aren’t the ones chasing trends; they’re the ones using AI to support the work that drives revenue, reduces cost, or eliminates the tasks their teams dread doing,” Calafell said.
AI has been proven to improve inventory accuracy, streamline planning, and help teams respond to issues in real time, whether it’s adjusting production when an operator doesn’t show up or rerouting a shipment before it becomes a delay.
That kind of responsiveness helps businesses shift from being reactive to resilient.
“We’re way past the ‘Is this real?’ stage,” Grisolia said of AI.
“What’s game-changing isn’t the AI alone; it’s the way it’s being embedded into everyday tools so that frontline workers can act in the moment,” she added. “The companies still confused are the ones chasing novelty over results.”
The most effective businesses along the supply chain plan for potential issues; when disruption inevitably hits, they’re often the only ones still shipping. AI helps businesses identify risk earlier, model different outcomes, and respond in real time.
“Whether it’s a weather delay, a tariff change, or a labor shortage, AI makes it possible to adapt with less chaos,” Calafell said. “Flexibility is the new efficiency.” Food Institute Focus
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Selected Restaurant Results:
Following a quarterly sales slump, Wendy’s lowered
its guidance for its global system-wide sales to a 3-5% decline. The chain has
“work to do to improve the overall performance of the business in the U.S.,”
according to interim CEO Ken Cook, reported Bloomberg via MSN. Full Story
Jack in the Box reported a 7.1% decline in same-store
sales for its Q3 that ended July 6, while its Del Taco chain saw
a 2.6% decrease. CEO Lance Tucker noted that the chain’s proportion of Hispanic
consumers is nearly double that of some competitors, and this demographic’s
declining spending impacted its sales, reported Reuters via MSN. Full Story
Sweetgreen cut 10% of the open and existing roles
within its support center teams and will drop Ripple Fries from its menu despite
positive consumer feedback, according to CEO Jonathan Neman. The chain
suffered a 7.6% decline in same-store sales in its latest quarter, and CFO
Mitch Reback said declining traffic and shifting menu mix caused the equivalent
of a 10% decrease that was offset 2.5% by pricing actions, reported Restaurant
Dive. Full
Story
Restaurant Brands International reported a 1.5%
same-store sales increase at Burger King locations, while its
international segments saw same-store sales rise 4.2%. The company noted that
its profit miss reflects industry-wide issues including cost-conscious
consumers, reported Reuters via MSN. Full
Story
Private equity firm Freeman Spogli is set to acquire
Philz Coffee for an undisclosed sum. The 77-unit coffee chain will continue
to operate under the leadership of CEO Mahesh Sadarangani, who joined
the brand in 2021, reported Restaurant Dive. Full
Story
Yum Brands missed analyst estimates for Q2 same-store
sales, which rose 2% during the quarter that ended June 30. Taco Bell’s
same-store U.S. sales slowed to 4% during the period, compared to 5% a year
earlier, reported Reuters via U.S. News. Full
Story
Shake Shack’s same-store sales rose 1.8% in Q2 2025,
driven by a shifting order mix and increased prices, but partly offset by a
decrease in traffic, according to the brand’s Q2 shareholder letter. The brand
will increase its paid media ad spend as a strategic component of its business,
CEO Rob Lynch said during the chain’s earnings call, reported Restaurant
Dive. Full
Story
Starbucks Corp. reported a better-than-expected
revenue jump for Q3, capitalizing on China demand as investments in labor and
store operations helped offset slowing consumer spending in the U.S. CEO Brian
Niccol said the company was “ahead of expectations” regarding its turnaround
efforts, reported Reuters via MSN. Full
Story
Chipotle Mexican Grill, Inc. reported financial
results for its second quarter ending June 30, with total revenue increasing 3%
to $3.1 billion and comparable restaurant sales decreasing 4%. The chain opened
61 company-owned restaurants, with 47 of those locations including a
Chipotlane. Full
Story
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